I/We hereby authorise Ezidebit Pty Ltd ACN 096 902 813 (Direct Debit User ID number 165969)
(herein referred to as "Ezidebit") to make periodic debits on behalf of the "Business" as
indicated on the attached Direct Debit Request (herein referred to as "the Business").
I/We acknowledge that Ezidebit is acting as a Direct Debit Agent for the Business and that
Ezidebit does not provide any goods or services (other than the direct debit collection
services to me/us for the Business pursuant to the Direct Debit Request and this DDR Service
Agreement) and has no express or implied liability in regards to the goods and services
provided by the Business or the terms and conditions of any agreement that I/we have with
I/We acknowledge that the debit amount will be debited from my/our account according to the
terms and conditions of my/our agreement with the Business and the terms and conditions of
the Direct Debit Request (and specifically the Debit Arrangement and the Fees/Charges
detailed in the Direct Debit Request) and this DDR Service Agreement.
I/We acknowledge that bank account and/or credit card details have been verified against a
recent bank statement to ensure accuracy of the details provided and I/we will contact
my/our financial institution if I/we are uncertain of the accuracy of these details.
I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared
funds in the nominated account by the due date to enable the direct debit to be honoured on
the debit date. Direct debits normally occur overnight, however transactions can take up to
three (3) business days depending on the financial institution. Accordingly, I/we
acknowledge and agree that sufficient funds will remain in the nominated account until the
direct debit amount has been debited from the account and that if there are insufficient
funds available, I/we agree that Ezidebit will not be held responsible for any fees and
charges that may be charged by either my/our or its financial institution.
I/We acknowledge that there may be a delay in processing the debit if:-
(1) there is a public or bank holiday on the day of the debit, or any day after the debit
(2) a payment request is received by Ezidebit on a day that is not a banking business day in
(3) a payment request is received after normal Ezidebit cut off times, being 3:00pm
Queensland time, Monday to Friday.
Any payments that fall due on any of the above will be processed on the next business day.
I/We authorise Ezidebit to vary the amount of the payments from time to time as may be agreed
by me/us and the Business as provided for within my/our agreement with the Business. I/We
authorise Ezidebit to vary the amount of the payments upon receiving instructions from the
Business of the agreed variations. I/We do not require Ezidebit to notify me/us of such
variations to the debit amount.
I/We acknowledge that Ezidebit is to provide at least 14 days' notice if it proposes to vary
any of the terms and conditions of the Direct Debit Request or this DDR Service Agreement
including varying any of the terms of the debit arrangements between us.
I/We acknowledge that I/we will contact the Business if I/we wish to alter or defer any of
the debit arrangements.
I/We acknowledge that any request by me/us to stop or cancel the debit arrangements will be
directed to the Business.
I/We acknowledge that any disputed debit payments will be directed to the Business and/or
Ezidebit. If no resolution is forthcoming, I/we agree to contact my/our financial
I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, a
failed payment fee of up to $11.90 is payable by me/us to Ezidebit. I/We will also be
responsible for any fees and charges applied by my/our financial institution for each
unsuccessful debit attempt together with any collection fees, including but not limited to
any solicitor fees and/or collection agent fee as may be incurred by Ezidebit.
I/We authorise Ezidebit to attempt to re-process any unsuccessful payments as advised by the
I/We acknowledge that certain fees and charges (including setup, variation, SMS or processing
fees) may apply to the Direct Debit Request and may be payable to Ezidebit and subject to
my/our agreement with the Business agree to pay those fees and charges to Ezidebit.
Credit Card Payments
I/We acknowledge that "Ezidebit" will appear as the merchant for all payments from my/our
credit card. I/We acknowledge and agree that Ezidebit will not be held liable for any
disputed transactions resulting in the non supply of goods and/or services and that all
disputes will be directed to the Business as Ezidebit is acting only as a Direct Debit Agent
for the Business.
I/We acknowledge that Credit Card Fees are a minimum of the Transaction Fee or the Credit
Card Fee, whichever is greater as detailed on the Direct Debit Request.
I/We appoint Ezidebit as my/our exclusive agent with regard to the control, management and
protection of my/our personal information (relating to the Business and contained in this
DDR Service Agreement). I/We irrevocably authorise Ezidebit to take all necessary action
(which Ezidebit deems necessary) to protect and/or correct, if required, my/our personal
information, including (but not limited to) correcting account numbers and providing such
information to relevant third parties and otherwise disclosing or allowing access to my/our
your information about your nominated account at the financial institution private and
confidential unless this information is required to investigate a claim made relating to an
alleged incorrect or wrongful debit, to be referred to a debt collection agency for the
purposes of debt collection, or as otherwise required or permitted by law. Further
I/We hereby irrevocably authorise, direct and instruct any third party who holds/stores
my/our personal information (relating to the Business and contained in this DDR Service
Agreement) to release and provide such information to Ezidebit on my/our written request.
a) Ezidebit to verify and/or correct, if necessary, details of my/our account with my/our
financial institution; and
b) my/our financial institution to release information allowing Ezidebit to verify my/our